Frequently asked questions

Level 1 covers an accepted government identity document plus a matched liveness selfie, which unlocks standard spot withdrawal limits. Level 2 adds an approved proof of address, which raises the withdrawal ceiling and enables futures and margin permissions on our Pro tier.

Both are available. Starter accounts are fresh, created within the last thirty days. Pro accounts are aged three to six months with organic spot activity, and OTC accounts are typically twelve months or older where stock allows. Aged profiles behave more predictably under risk review, which is why active traders prefer them.

Yes. The document set used during verification is part of every handover. Without it, a future review request would leave your balance frozen, so we treat it as a non-negotiable part of the product rather than an upsell.

In most cases yes. Tell us the region you need and we confirm live stock or an honest preparation window. We never substitute a different country's profile without telling you first.

Message us on Telegram at @zvccshop1, which is our primary channel, or on WhatsApp if you prefer. Tell us the tier, the region and the quantity. We confirm stock, quote a fixed price, and issue the invoice before any payment moves.

USDT on TRC20 or ERC20, BTC and ETH are standard. Escrow through a mutually trusted third party is available and encouraged for larger or first-time business orders.

In-stock tiers are delivered within ten to twenty minutes of confirmation, at any hour of the day. Custom regions, corporate verification and bulk batches take longer, and we quote the real preparation time up front.

Through a self-destructing encrypted note, never as a plain chat message. The 2FA seed travels on a separate channel so no single intercepted message can compromise access.

Within your tier's window — seven, thirty or ninety days — we replace any account that fails to log in or is restricted without cause, free of charge. Restrictions caused by prohibited activity from the buyer's side are the only exclusion.

Rotate the password, unbind and re-bind two-factor authentication to your own device, set an anti-phishing code, whitelist your withdrawal addresses, review API keys, and run one small test withdrawal. We stay on the chat with you through the whole routine.

Only what is needed to honour the guarantee, and it is purged on a rolling schedule once that window closes. There is no long-term archive of buyer data waiting to be breached.

We will not pretend otherwise: it carries platform and jurisdictional risk, and using an account verified in another person's name can breach the exchange's terms of service. We say this before payment, never promise immunity from review, and back the work with a genuine replacement policy instead of marketing claims.

Yes. Batches of five, ten and twenty-five accounts get progressively better pricing, and standing clients have accounts prepared ahead of demand so capacity is never the bottleneck.